Keep Learning

During Campus Service Interruptions

Frequently Asked Questions

Coursework, Absences, Assignments, and Exams

We understand that prolonged absences from class meetings may be necessary for some students. Those in this situation should notify their instructors, who may offer alternate participation options or assignments. No medical documentation is required to excuse absences.

Students who must miss laboratory, studio, or practicum courses should work with their instructors to explore the possibility of alternative assignments or ways to complete the original course assignments remotely. Incompletes will be issued where this is not possible.

Students remain responsible for completing all class assignments and exams.

Your instructor will provide guidance on how to complete course assignments. Details concerning final exams will be provided at a later date. Please monitor Canvas for the most up-to-date information from your instructors about your courses.

Your instructor may have to restructure some assignments or exams in order to adapt them to the online environment, and therefore some components of grading may change. If this happens, your instructor may provide you with an updated grading policy.

You are encouraged to contact the office of the Dean of Undergraduate Studies at Staff in that office can answer your questions quickly or direct you to others who can.

The first step is to contact the Office of Accessibility Resources and Services (OARS) so they can assist you and your faculty member with managing the transition to online learning. If you aren’t on campus, OARS is available by phone or email. The Resources Page of provides their contact information. OARS will provide you with guidance for communicating your needs to your instructors.

Course Withdrawal

Yes, but you’ll have to do so in ways consistent with current UNCG course withdrawal policies. Those policies can be found on the University Registrar’s website.

Current policy allows for two kinds of course withdrawal:

  • Students can withdraw themselves from some or all of their courses in UNCGenie during the semester up until the last day to withdraw without a GPA penalty. For most students, the deadline for spring 2020 is 11:59 pm on Monday, March 9. (If you are enrolled in mini-mester courses, you may have different deadlines.)
  • Students who have experienced unexpected, extenuating circumstances (like a medical issue) can also submit a Course Withdrawal Request. More information on both options can be found on the Student’s First website.

Please be aware that there may be financial aid implications of withdrawing from some or all of your courses. If you withdraw prior to the 60% point of the term (March 26th for Spring 2019), you may owe a repayment of a portion of the financial aid you received. You will still be subject to the federal Satisfactory Academic Progress Policy for Financial Aid Recipients, and withdrawing from some or all of your courses may cause you to be non-compliant. Current policy allows students to appeal the loss of financial aid for extenuating circumstances. For more information on appeals and the process, consult the Student’s First website.

Please consider talking with the Students First Office about next steps before moving forward with your withdrawal. You can call them at (336) 334-5730 or email them at

Academic Advising

Your academic advisor will be able to accommodate you by providing advising assistance via email, phone, or through a virtual appointment. You should contact them by phone or email. The Resources section of provides contact information for each Advising Center.

If you aren’t sure about who your advisor is or how to contact them, call or email the Students First Office (, 336-334-5730) and they’ll be able to direct you.

Residence Halls

Students who are away from UNCG and not currently in campus housing should not return for their remaining belongings until directed. More information related to Housing and Residence Life can be found on their FAQ page. If you had additional questions please contact the Housing and Residence Life office.

A limited number of residence hall spaces will be open for those who do not have any practical alternative.  No student will be left without a viable living option.  Only students who secure an exception (which includes a health screening) from Student Affairs will be allowed to remain on campus past Friday, March 20.  Exceptions must be requested by 12 noon, Wednesday, March 18.  If you receive an exception, you may be moved to a different location to remain on campus.  More information is available here.

UNCG does have the capability to quarantine or isolate students who remain on campus should the need arise.  Students remaining on campus should contact student health immediately if they feel ill. Student Health Services may direct you to the Dean of Students Office for further support.

Campus Tours and Orientation

No. For the time being campus tours have been suspended, however, we are offering virtual tours. You can find the most up-to-date information about in-person and virtual tours on the Admission’s Office Campus Tours page.

Due to the uncertainty of the current situation, decisions about SOAR will be made as soon as possible once guidance has been received from the UNC System about summer programs.

Academic Resources and Support

We know that moving to a new learning environment may be intimidating. This website provides a brief orientation to help you prepare to learn in an online environment. You can access it here.

If you are a student who is graduating this semester and you do not have internet access at home, please visit 6-TECH to report this important information to us.

During the COVID-19 Pandemic, Comcast is offering a 60-day complimentary Internet Essentials service for low-income families living in a Comcast service area. Find out more on the Comcast website.

Yes, these resources are still available and being offered remotely. Please visit the Resources section of this website for more information about specific services.

The University is working to identify solutions for students participating in credit-bearing practica, internships and other similar learning experiences. Please continue to monitor this website, your University email, and Canvas.

Textbook rentals can be returned anytime up through May 7, 2020. Up until that time, the Bookstore will be notifying students who have rented textbooks with instructions on how to return them. In the meantime, if you don’t need your textbooks and want to return them, you can fill out the rental return form to generate a pre-paid shipping label. You are encouraged to put all of the rented books you are returning in one box.

If your still have a need for your books, you are welcome to keep them through May 7, which is the last day of finals.

Glad you asked! In collaboration with the academic publishing community, RedShelf is providing students with free, convenient access to their learning materials through May 25, 2020. For more information visit RedShelf Responds.

Financial Aid

The Department of Education has issued guidance that the Satisfactory Academic Progress Policy for Financial Aid Recipients (SAP) is still in effect. The SAP policy does have a provision for an appeal based on extenuating circumstances, and that process will be available to students who feel that COVID-19 caused their SAP policy violation.

The University is closely monitoring guidance from the Department of Education and will provide updates as they are available.

No additional fees will be billed for students who must complete coursework online.


The critical deadline to submit to the Graduate School the approval copy of your dissertation is March 25, 2020. If you miss this deadline, your name will be removed from the list of candidates for May 2020 graduation. Please allow extra time in case you have issues with the submission process. For more information please read this Doctoral Students May 2020 Candidates document.