Keep Learning

During Campus Service Interruptions

Frequently Asked Questions

Coursework, Absences, Assignments, and Exams

We understand that prolonged absences from class meetings may be necessary for some students. Those in this situation should notify their instructors, who may offer alternate participation options or assignments. No medical documentation is required to excuse absences.

Students who must miss laboratory, studio, or practicum courses should work with their instructors to explore the possibility of alternative assignments or ways to complete the original course assignments remotely. Incompletes will be issued where this is not possible.

Students remain responsible for completing all class assignments and exams.

Your instructor will provide guidance on how to complete course assignments. Details concerning final exams will be provided at a later date. Please monitor Canvas for the most up-to-date information from your instructors about your courses.

Your instructor may have to restructure some assignments or exams in order to adapt them to the online environment, and therefore some components of grading may change. If this happens, your instructor may provide you with an updated grading policy.

You are encouraged to contact the office of the Dean of Undergraduate Studies at Staff in that office can answer your questions quickly or direct you to others who can.

The first step is to contact the Office of Accessibility Resources and Services (OARS) so they can assist you and your faculty member with managing the transition to online learning. If you aren’t on campus, OARS is available by phone or email. The Keep Learning Resources Page provides their contact information. OARS will provide you with guidance for communicating your needs to your instructors.

Course Withdrawal

The University recently approved the Academic Relief Package (ARP) which makes several temporary changes to the University’s academic policies to help lessen the negative impact the COVID-19 pandemic has had on many undergraduate students. (For information on the Academic Relief Package for Graduate Students, please visit The Graduate School.) For more information about the Academic Relief Package visit this website. If you are receiving financial aid, the Financial Aid Academic Relief FAQs will help you double-check the impact any ARP choices may have on your future financial aid eligibility. You can also follow up with the Financial Aid Office or the Students First Office if you still have questions after reviewing this information.

Please consider talking with the Students First Office about next steps before moving forward with your withdrawal or any options available to you in the Academic Relief Package. You can call them at (336) 334-5730 or email them at

Academic Advising

Your academic advisor will be able to accommodate you by providing advising assistance via email, phone, or through a virtual appointment. You should contact them by phone or email. The Resources section of provides contact information for each Advising Center.

If you aren’t sure about who your advisor is or how to contact them, call or email the Students First Office (, 336-334-5730) and they’ll be able to direct you.

Residence Halls

Students who are away from UNCG and not currently in campus housing should not return for their remaining belongings until directed. More information related to Housing and Residence Life can be found on their FAQ page. If you had additional questions please contact the Housing and Residence Life office.

UNCG does have the capability to quarantine or isolate students who remain on campus should the need arise.  Students remaining on campus should contact student health immediately if they feel ill. Student Health Services may direct you to the Dean of Students Office for further support.

Campus Tours and Orientation

No. For the time being campus tours have been suspended, however, we are offering virtual tours. You can find the most up-to-date information about in-person and virtual tours on the Admission’s Office Campus Tours page.

Due to the uncertainty of the current situation, please monitor the Spartan Orientation, Advising & Registration (SOAR) website and check your email for the most up-to-date information about SOAR.

Academic Resources and Support

We know that moving to a new learning environment may be intimidating. This website provides a brief orientation to help you prepare to learn in an online environment. You can access it here.

If you are a student who is graduating this semester and you do not have internet access at home, please visit 6-TECH to report this important information to us.

During the COVID-19 Pandemic, Comcast is offering a 60-day complimentary Internet Essentials service for low-income families living in a Comcast service area. Find out more on the Comcast website.

Yes, these resources are still available and being offered remotely. Please visit the Keep Learning Resources page for more information about specific services.

The University is working to identify solutions for students participating in credit-bearing practica, internships and other similar learning experiences. Please continue to monitor this website, your University email, and Canvas.

The rental period begins the day you pay for the Textbook Rental and continues until the the last day of Finals, as shown on your Order Confirmation. Up until that time, the Bookstore will be notifying students who have rented textbooks with instructions on how to return them. In the meantime, if you don’t need your textbooks and want to return them, you can fill out the rental return form to generate a pre-paid shipping label. You are encouraged to put all of the rented books you are returning in one box.

For more information on textbook rentals please review the Bookstore’s Rental FAQs.

Glad you asked! OER Commons, OpenStax, Open Textbook Library, Wikibooks, and Project Gutenberg are small handful of sites that offer free texts for students. Just be sure to check with your instructor to see if the resources on these sites will work for your course.

Financial Aid

The Department of Education has issued guidance that the Satisfactory Academic Progress Policy for Financial Aid Recipients (SAP) is still in effect. The SAP policy does have a provision for an appeal based on extenuating circumstances, and that process will be available to students who feel that COVID-19 caused their SAP policy violation.

The University is closely monitoring guidance from the Department of Education and will provide updates as they are available.  For information on the impact of selecting one of the Academic Relief Package options, the Financial Aid Academic Relief FAQs will help you double-check the impact any ARP choices may have on your future financial aid eligibility. You can also follow up with the Financial Aid Office or the Students First Office if you still have questions after reviewing this information.

No additional fees will be billed for students who must complete coursework online.